Frequently Asked Question

If your volunteer or staff member cannot login to Optima and receives an error other than "Login was unsuccessful" such as:

• "Server error in "/" Application"
• "Your connection is not private."

then the source of the problem is likely on the user's computer.  Using an old version of your computer's operating system or browser often causes a problem validating the security certificate used by Optima.

These steps will usually resolve the problem:

• Make sure that you are running the most current version of the operating system for both your device 
• Update your browser to the current version
• Restart your computer 

If after following these steps the issue persists then please submit a help ticket.