Welcome to the Optima Help Desk

Problems logging into Optima?

Forgot your User Name?

Not receiving your email for password reset?

Please do not submit a Help Ticket. Contact your program immediately!

We are unable to assist with user name, password and email questions. All questions about user names, passwords, and logging in will be referred back to your local program.

Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference, we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

If you are submitting a ticket regarding REPORTS, please be sure to include the EXACT name of the report, the date range that you are using, and your selection for any other drop downs. This is essential for fast trouble shooting of reports.