Welcome to the Support Center

Please note: We will be closed on Monday, January 17, 2022 in observance of the Federal Holiday.

Can't login?
Have a "How-to" question? 

Please contact a Supervisor/CAM/Staff at your organization.
You local program will provide your correct Optima login website, ID and password,
or Optima training specific to your organization's policies.

We are unable to assist with user name, password and email questions.

Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference, we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

If you are submitting a ticket regarding REPORTS, please be sure to include the EXACT name of the report, the date range that you are using, and your selection for any other drop downs. This is essential for fast trouble shooting of reports.